12 month contract that provides a partially outsourced solution. We support your internal IT department, through telephone, email and remote administration.

It allows your team to focus on what they do best but enables them to tap in to the knowledge base of our specialist security engineers. The service includes:

• Telephone and email support
• Online Support desk with ticketing system 
• Fault resolution
• Remote diagnosis
• Remote login to systems
• Back up of system configuration
• Supply of patches/upgrades as appropriate *
• Problem escalation to manufacturer as appropriate

* Client must have a current software subscription to gain access to upgrades and patches