Support Comparison Table:

Service	Core	Core Plus	Next-Day
24x7 Technical Assistance (JTAC)
Customer Support Center
Software Updates & Upgrades
Return-to-Factory Repair
Hardware Replacement (Next Business Day)

Key:

Juniper Technical Assistance Center (JTAC)
With JTAC support, you have unlimited access to JTAC engineers through the Internet and phone 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you troubleshoot and diagnose any network anomaly. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Customer Support Center
The Web-based CSC provides instant, secure access to critical information including our Knowledge Base, frequently asked questions, field alerts, proactive technical bulletins, problem reports, technical notes, release notes, and product documentation. Through the CSC, you can also create, view, and edit technical support cases with the Juniper.net Case Manager and download major, minor, and maintenance software releases.

NetScreen products come with a standard warranty

* Next day delivery or 4-hour response may not be available in all locations.